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Campus T-shirt Quilt Customer Reviews

Comment

2018-03-02 12:00:00
The young man, Bronson Cordle who worked with me in person was outstanding. I cannot express how impressed I was with his customer service! He's a very valuable employee. The only issue, that I didn't like was I received a voicemail from a young lady saying my quilt was complete and ready. I was in a funeral and immediately called within 2 hours to schedule a time for pick up. I ended up scheduling to pick up the quilt the next day because I'm local. When I got home that evening, it was late, I saw that I had emails saying my credit card was already charged. I assumed I would have been charged when I picked up the quilt however my card was charged without my knowledge. I feel the young woman had multiple opportunities to discuss that with me over the phone or voicemail and she didn't make me aware that was occurring. I didn't like that surprise. I feel if that is standard, the young woman should have communicated that she was going to immediately charge my card in the voicemail. Normally, a customer would pay for an item at pick up, especially since I'd already paid a deposit in advance. My husband and I run and operate a family owned business and this is very unusual practice. I'd like to end on a positive note and say that I'm very please with the color and design. The people behind the scenes who worked on the quilt did a very nice job. Thank you, Juliana and Joe Huber IV


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T-shirt "Memory" Quilts and Pillows